Shipping Policy for CoreCity

Effective Date: May 4, 2025

At CoreCity, we aim to provide a seamless shopping experience, including fast and reliable shipping services for all your orders. This Shipping Policy outlines the details regarding shipping methods, charges, and delivery times for all purchases made through CoreCity. By placing an order with us, you agree to the terms and conditions stated in this policy. Please read it carefully to ensure a smooth and hassle-free shopping experience.

1. Shipping Methods

CoreCity offers a variety of shipping options to meet the needs of our customers. We provide both domestic and international shipping to deliver your orders efficiently and securely. The shipping methods available to you will depend on your delivery address, the size of your order, and the shipping options you choose during checkout. Our shipping partners include reputable carriers such as USPS, FedEx, and UPS.

Here are the primary shipping methods available:

  • Standard Shipping: Delivery within 5-7 business days for domestic orders (excluding holidays). This option is available for most orders and is the most economical choice.

  • Expedited Shipping: Delivery within 2-3 business days for domestic orders. Expedited shipping is ideal for customers who need their items quickly.

  • International Shipping: For orders outside the United States, international shipping options will be available. Delivery times may vary based on your location, with most international orders arriving within 7-14 business days.

  • Express Shipping: For urgent deliveries, we offer express shipping for both domestic and international orders, which can arrive in as little as 1-2 business days.

2. Shipping Charges

Shipping charges depend on the weight and size of the products you order, as well as your shipping destination. At CoreCity, we strive to keep our shipping fees affordable, and we provide several ways to reduce your shipping costs:

  • Free Shipping: We offer free standard shipping on all orders over $100 for domestic deliveries within the United States. For international orders, please check the website for specific free shipping promotions.

  • Flat Rate Shipping: For smaller orders, we offer a flat rate shipping option for both domestic and international deliveries. The rate will be displayed at checkout based on your location.

  • Expedited and Express Shipping Fees: For faster delivery options, expedited and express shipping fees will be calculated based on the size, weight, and destination of your order. The shipping fee will be displayed during checkout for your approval before finalizing the purchase.

Please note that taxes, import duties, and customs fees are not included in the shipping charges and are the responsibility of the customer. International customers may be subject to additional fees based on their country’s regulations.

3. Order Processing Time

All orders are processed promptly after being placed. Please allow 1-2 business days for order processing before shipment. Orders placed on weekends or holidays will be processed the next business day. During busy periods (such as holiday seasons or sales), processing times may be slightly longer. You will receive an email with tracking information once your order has shipped.

4. Delivery Times

Delivery times vary depending on the shipping method chosen, the size and weight of your order, and your shipping location. The following are estimated delivery times:

  • Domestic Standard Shipping: 5-7 business days

  • Domestic Expedited Shipping: 2-3 business days

  • International Shipping: 7-14 business days (varies by country)

  • Express Shipping: 1-2 business days for both domestic and international orders

Please note that delivery times are estimates and may be affected by weather, holidays, or carrier delays. CoreCity is not responsible for any delays caused by third-party shipping carriers or customs processing.

5. Order Tracking

Once your order has been shipped, you will receive an email containing tracking information. You can track your order status by clicking on the tracking link provided in the email or by visiting the carrier’s website and entering your tracking number. If you have any questions about your tracking information, feel free to reach out to our customer service team for assistance.

6. International Shipping

CoreCity ships internationally to select countries. International customers will be responsible for paying any customs duties, taxes, and fees that may apply to their shipments. These charges are not included in the price of the items or the shipping fees at checkout. We recommend checking with your local customs office to determine any potential charges before placing your order.

International shipping times may vary depending on the destination country and the shipping method chosen. Please note that customs processing may delay delivery times, and CoreCity is not responsible for delays caused by customs or other factors outside our control.

7. Shipping Restrictions

At this time, CoreCity does not ship to P.O. Box addresses. All orders must include a valid residential or commercial address for delivery. We also do not ship to certain international destinations where shipping or customs regulations prohibit delivery. If your shipping address is restricted, we will notify you before processing your order.

8. Shipping Errors and Lost Packages

In the rare case that your order is delivered incorrectly, is damaged, or is lost in transit, please contact CoreCity immediately. We will assist you in resolving the issue by either replacing the item, offering a full refund, or issuing a store credit, depending on the circumstances.

Please note that CoreCity is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. We recommend tracking your package and ensuring that someone is available to receive the delivery.

9. Order Modifications and Cancellations

Once your order has been placed, we begin processing it immediately to ensure timely shipment. If you wish to modify or cancel your order, please contact us as soon as possible. Once your order has been shipped, we are unable to make changes or cancellations. Please refer to our Refund and Return Policy for further details on how to return or exchange items once they have been shipped.

10. Customer Service

If you have any questions about shipping, delivery, or the status of your order, our customer service team is here to help. We are committed to providing you with the best shopping experience and ensuring that your order arrives safely and on time.

Contact Information:

  • Email: info@corecity.xyz

  • Phone: (818) 360-4122

  • Address: 11700 Verada Ave, Granada Hills, CA 91344, USA

Thank you for choosing CoreCity! We appreciate your business and are dedicated to providing you with the best products and services. We look forward to serving you with fast and reliable shipping every time you shop with us.

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